Customer Success

About Menlo Menlo Research is an Applied R&D lab building Asimov, an open-source humanoid robot platform, and the full software stack that powers it. Our mission is to make humanoid labor economically viable, turning software into physical labor at scale. We build across the full stack: hardware architecture, locomotion, autonomy, simulation, and infrastructure. We move fast, ship to real robots, and open-source everything we can. If you want your work to matter beyond a paper or a demo, this is the place. The Role We are looking for a Customer Success Manager to own how the world adopts, loves, and grows with Asimov. This is a growth role at heart, sitting close to marketing and owning the customer from first touch to renewal. You will turn interest into onboarded users, users into champions, and champions into revenue across the community and partner network. What You'll Do Own a revenue target across your account base, including new business, expansion, and renewals Own the customer journey end to end, from first touch and onboarding through adoption, retention, and growth Turn community interest and inbound into onboarded, active, paying users Build the customer stories, case studies, and references that feed the marketing engine Spot expansion and upsell opportunities early and turn happy users into growing accounts Run onboarding, enablement, and lifecycle programs that scale across cohorts Be the voice of the customer back to marketing, product, and leadership Keep a clean pulse on adoption, churn risk, and account health across the base What We Look For 3+ years in customer success, account management, or growth, with real ownership of a number A track record of driving adoption, retention, and expansion in a fast-growing product Strong relationship and storytelling instincts that turn users into advocates Sharp communication that meets customers where they are and moves them forward Bias for action in a fast-moving, ambiguous, ship-first environment Genuine