Customer Success Representative II

​ *We are currently hiring for Customer Success Representative II positions located in all States EXCEPT we are not able to move forward with candidates that live in: CA, NY, WA, IL, OR and MUST BE LOCATED WITHIN THE UNITED STATES. This position is 100% remote. The hours are 10am-7pm MST and includes one Saturday a month from 8-5 MST. ABOUT US The Savings Group (TSG), the parent company of RateGenius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. Why Work at The Savings Group? Working at TSG is more than your standard J-O-B. That's because we work with some of the most amazing goal-oriented and driven people in fintech and still embody the spirit of a startup! Not only have we worked together to perfect the way we serve our customers, but we've built a pretty awesome culture in the process. Our people come from all kinds of backgrounds to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success. SUMMARY The Customer Success Representative Level II ensures that customers who have completed an auto refinance or purchase loan had a positive experience. Customer Success maintains all overflow through TSG phone systems and is the resolution point for escalations within TSG and all its brands. Customer Success Representative Level II is required to respond to all complaints and escalations from start to finish and only escalate further if appropriate. Customer Success maintains Legal and Compliance concerns through QA processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the f