Customer Success & Technical Account Manager

What are we offering you? Flexible Working Arrangements! Work from home options Permanent full-time position with competitive remuneration Rewards & Recognition Program Discounted health insurance with Medibank Novated Leasing with Custom Fleet Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc Access to our Employee Assistance Program Who will you be working with? Wabtec Digital Mine is setting a new global industry benchmark through the delivery of innovative and reliable technology solutions to the mining industry. We help miners improve efficiency and productivity while enabling safer mining practices, through a combination of advanced software, models, analytics and solutions such as Collision Avoidance System (CAS), Underground MWD & comms, Software and Analytics. How will you make a difference? Reporting to the Global Program Director, Digital Mine, you will work with the Support Manager to ensure our customers receive world class ongoing support and service following the installation of the CAS system as per our Service Level Agreements (SLA). You will be develop strong relationships with our customers and be the single point of contact for our customers to ensure we meet their needs in a timely fashion. It is your responsibility to address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. You will leverage your commercial expertise to ensure growth in the SLAs through the provision of high-quality services that exceed customer expectations. Where is the position located? This is a full-time role based in Eagle Farm (QLD). The role offers flexible working arrangements, with 2 days from home, around days working in the office and meeting with customers. What will your typical day look like? Point of contact for all customer support post system installation Manage the delivery of services across all customer SLAs, with accountability for SLA margin performance Facilitate pe