Customer Support Agent · Â

About Inspiration Commerce Group (ICG) We’re a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. We’re a global group with businesses across the US, UK, and EU. We buy and build companies that help people find and buy the products they love. Our portfolio includes leading fashion marketplaces like Italist, HEWI and Verishop, affiliate marketing platforms like Stylight and MyBestBrands, B2B technology solutions like Bonsai, and niche Marketplaces in the Creator and Construction spaces like Everpress and DOZR. About This Role Italist and HEWI are two luxury fashion marketplaces — one focused on new-season pieces sourced directly from Italian boutiques, the other on pre-loved luxury goods — and together they serve shoppers across the globe. As a Customer Support Agent, you'll be the first point of contact for our customers: answering questions, resolving issues, and making sure every interaction leaves them feeling heard and taken care of. This is a fully remote role. You'll work closely with a small, tight-knit CS team and be expected to bring professionalism, empathy, and a real sense of ownership to every ticket you touch. What You'll Do Handle inbound customer inquiries across email and chat through Gorgias, our customer support platform — covering order status, returns, shipping, sizing, and everything in between — for either Italist or HEWI Resolve issues efficiently and thoroughly, escalating to the team lead when a situation calls for it Navigate Shopify and our customs admin to look up orders, track shipments, and assist with post-purchase queries across both stores Maintain accurate records and follow established SOPs, while flagging anything that seems broken or improvable Represent two luxury brands with warmth and professionalism in every customer interaction Collaborate with teammates across time zones to ensure consistent coverage and quality About You You have hands-on experience in a custo