Customer Support Contractor - MX

We're building the future of Hybrid Healthcare and it starts with people like you . Fresh Clinics empowers nurses and doctors to run thriving, compliant, and modern healthcare practices through our native iOS App, medical oversight, and human support behind them. We're Australian founded, and in 7 years grown to 170+ Freshie's and support +2000 clinicians across Australia, and now scaling fast in the USA; all whilst staying true to what matters most: building safe, sustainable hybrid healthcare. We're proud finalists in Deloitte’s Tech Fast 50 three years in a row and our culture is as bold as our mission: We work smart, hustle hard, stay humble, and lead with kindness. If you’re looking for a workplace that celebrates our people, drives real-world impact, and champions innovation - welcome home. About the role Fresh Clinics runs a lean, fast-moving operation, and our e-commerce and customer support workflows need a proactive, detail-obsessed owner, not someone who waits to be told what's next. You'll keep our e-commerce store accurate and running smoothly day to day, while acting as the first line of support and triage for customer service requests. This is a hands-on, independent role: you'll be trusted to manage priorities, flag issues before they become problems, and keep multiple stakeholders aligned across time zones. What you'll do E-commerce Store Management Update pricing, promotions, and product information across the e-commerce platform with speed and accuracy. Manage account activations and client access, ensuring clinicians can order professional-grade supplies without delay. Monitor store performance daily, identifying and resolving errors, data issues, or operational hiccups before they impact the customer experience. Execute manual data entry or uploads when systems require hands-on support. Customer Service Triage & Support Triage incoming customer service requests from our CS team, routing issues appropriately and ensuring fast resolution. Communic