Customer Support Inside Sales Rep

Job Title: Customer Support Inside Sales Rep Location: Remote Reports to: Tier 1 Customer Support Supervisor About Us Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit. We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction. Role Overview We are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. In this role, you will handle inbound and outbound calls, build strong customer relationships, identify sales opportunities, and assist customers with signing up for products and services using our website and online portal. The ideal candidate is a strong communicator with basic technical troubleshooting skills, a positive attitude, and the ability to work independently in a remote environment. Essential Duties and Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner Identify customer needs and recommend appropriate products or services Guide customers step-by-step through the process of signing up for products and services using the company website and portal Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process Meet or exceed sales, retention, and performance goals Accurately document customer interactions in company systems Resolve customer concerns with patience and a solution-oriented approach Maintain a high level of product and system knowledge through ongoi