Customer Support & Platform Operations Coordinator

HOMERS AI LLC is a newly established platform for requesting home services through an App Location: Beirut, Lebanon Employment Type: Full-time Company: HOMERS AI LLC Company Description HOMERS AI LLC is an innovative technology platform that connects homeowners with trusted home service professionals through a mobile app. Our mission is to simplify home service bookings while creating growth opportunities for skilled service providers. As we continue to expand, we are looking for a proactive and customer-focused Customer Support & Platform Operations Coordinator to join our growing team. ⸻ Job Description As a Customer Support & Platform Operations Coordinator, you will play a key role in ensuring a seamless experience for both customers and service providers. You will manage customer communications, support vendor onboarding, monitor platform operations, and coordinate service requests from initiation through completion. This role combines customer service, operational coordination, and platform administration, making it ideal for candidates who enjoy problem-solving, communication, and working in a fast-paced technology environment. Key Responsibilities * Serve as the primary point of contact for customers and service providers via phone, WhatsApp, email, and chat. * Respond promptly to customer inquiries and resolve issues professionally. * Assist vendors with registration, onboarding, profile updates, and platform usage. * Monitor the platform dashboard to ensure service requests are assigned and progressing efficiently. * Coordinate between customers, vendors, and internal teams to ensure timely completion of service requests. * Follow up on open cases and maintain high customer satisfaction levels. * Escalate technical or operational issues to the appropriate teams when required. * Maintain accurate records of customer interactions and platform activities. * Generate basic operational reports and highlight recurring issues or opportunities for improvement. * S