Customer Technical Support (CTS) Engineer

Renesas Electronics Penang is seeking a Customer Technical Support (CTS) Engineer to provide strategic customer technical support for key accounts. This role serves as a primary technical liaison between customers and internal teams, ensuring successful execution of PPAP submissions, Customer-Specific Requirements (CSR), customer questionnaires, environmental compliance surveys, and New Product Introduction (NPI) activities. The ideal candidate possesses deep expertise in semiconductor manufacturing, quality systems, customer requirements, and structured problem-solving. The role requires strong technical leadership, influence across organizations, and the ability to build trusted customer relationships without direct people-management responsibility. Responsibilities: Customer Technical Support Serve as the primary technical point of contact for customer quality, reliability, manufacturing, and process-related inquiries. Build trusted relationships with customer quality, engineering, and supply chain organizations. Provide timely and accurate technical responses to customer requests and escalations. Represent customer requirements and concerns within cross-functional teams. PPAP & Quality Documentation Own and coordinate Production Part Approval Process (PPAP) submissions in alignment with customer and industry requirements. Ensure accuracy and completeness of PPAP documentation, including: Process Flow Diagrams PFMEA Control Plans Measurement System Analysis (MSA) Capability Studies (Cp/Cpk) Partner with Quality, Manufacturing, and Engineering teams to resolve gaps and drive closure of corrective actions. Customer-Specific Requirements (CSR) Serve as the technical subject matter expert for Customer-Specific Requirements (CSRs) across assigned accounts. Interpret, document, and deploy customer requirements across quality, manufacturing, and engineering functions. Maintain CSR tracking and compliance matrices. Support internal and external audits by providing compli