Data Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Key Responsibilities: Data Analysis & AI Performance Analyze chatbot performance metrics such as user satisfaction, deflection rates, response accuracy, latency, and token usage. Monitor LLM model performance to detect quality issues, edge cases, and opportunities for prompt or response optimization. Perform deep-dive analyses on user feedback, conversation patterns, and intent classification to improve the product. Design and execute A/B tests to measure the impact of new features, prompt changes, and model configurations. Operations & Process Optimization Manage and optimize end-to-end workflows for model deployment, monitoring, and incident response. Build automated alerting systems for operational metrics, SLAs, and AI performance thresholds. Coordinate cross-functional workflows across data science, engineering, product, and business teams. Identify and resolve data quality issues, pipeline bottlenecks, and system inefficiencies through root cause analysis. Analytics & Reporting Create and maintain dashboards in SQL, Python, and BI tools (Databricks, Splunk, Dynatrace). Develop executive-level reports on chatbot performance, user trends, ROI, and contact center impact. Build data docume