Data Center COE Operations Manager

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Director, Data Center Services Center of Excellence __ In this role you will be responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence, in the Electrification Services division for the United States, ensuring that we consistently exceed customer expectations. You will have full accountability for the day-to-day execution within the Data Center Service segment as well as a central role in the development of our surge team for both the Data Center segment and the overall Field Services organization. The work model for the role is: Remote in the US This role is contributing to the ELSE Data Center Services Center of Excellence in the United States. You will be mainly accountable for: Improves service availability, quality, and customer experience across all field service operations. Develops, implements, and reviews field service strategy aligned with global business objectives. Ensures strong customer focus, urgency, and care in all service interactions to drive retention. Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management. Identifies on‑site opportunities to enhance customer operations and communicates them to account teams. Leads a culture of operational excellence, risk management, and effective end‑to‑end service delivery. Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements. Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices. Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution. Collaborates across ABB teams to a