Data Center Engineer (in Santa Clara, CA)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are actively seeking an experienced Data Center Engineer for our Infrastructure Reliability team. This person will be responsible for building and installing multiple hardware components that make up the company’s infrastructure, focusing on long-term planning, design, and optimization of the data center environment. This position will be working at our data center in Santa Clara, CA, five days per week, along with being on call. This role includes managing hardware, software, and network connections to ensure the reliability, security, and efficiency of the data center's operations. They handle tasks like installing and configuring equipment, troubleshooting issues, performing maintenance, and contributing to disaster recovery planning. He/she exhibits a deep understanding of data center technologies, strong analytical and troubleshooting skills, and excellent communication skills. Key Responsibilities: Designing and implementing new data center infrastructure, optimizing for performance and scalability, ensuring security, and planning for future growth Build, manage and maintain company’s infrastructure in global data centers Perform equipment installs – compute, network, storage, racks, PDUs, cabling, etc. Closely monitor infrastructure to prevent failures and service degradation Monitor and calculate power usage, power balancing and power availability in each cabinet Ability to collaborate with other engineers and IT professionals to achieve common goals, troubleshooting and resolving issues Communicate and coordinate with remote hands