Data Center Operations

DATA CENTER OPERATIONS On-site in Pittsburgh, Pennsylvania | Thursday–Sunday, 9:00 p.m.–7:00 a.m. Eastern | Four 10-hour shifts Each shift begins on the listed day and ends the following morning. WHO WE ARE Teraswitch is on a mission to provide the highest-performance, lowest-latency bare metal servers in the world. With 20 data center locations around the world, Teraswitch has served thousands of customers across 185 countries. Founded by Brendan Mannella and headquartered in Pittsburgh, Pennsylvania, Teraswitch is a privately held infrastructure company operating a growing global bare metal platform. WHAT TO EXPECT As a member of Data Center Operations, you will help maintain Teraswitch infrastructure and provide operational coverage during overnight and weekend hours. You will respond to customer and internal requests, monitor active infrastructure issues, perform hands-on work at our Pittsburgh facility, and coordinate work at remote data center locations. This role requires someone who can work independently, manage multiple priorities, communicate clearly, and recognize when an issue requires immediate escalation. Responsibilities include: - Monitor infrastructure alerts, support requests, and active operational issues. - Respond to reported server, network, power, cooling, connectivity, and other infrastructure problems. - Perform initial incident triage, gather relevant information, take documented corrective actions, and escalate when necessary. - Maintain clear ticket updates, incident timelines, documentation, and shift handoffs. - Install and maintain servers and network equipment, including rack-and-stack work, cabling, and physical device configuration. - Run hardware diagnostics and replace failing components in a timely manner. - Upgrade server components, including processors, memory, storage devices, network interfaces, cabling, and related hardware. - Execute documented server-management, recovery, deployment, and maintenance procedures. - Coordin