Data Support Engineer

Vitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities to consumers and industry worldwide. In addition to its primary business of trading, Vitol is invested in infrastructure globally, with $10+billion invested in long-term assets. Vitol’s customers include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide. Revenues in 2024 were $331bn. Our people are our business . Talent is precious to us and we create an environment in which individuals can reach their full potential, unhindered by hierarchy. Our team comprises more than 65+ nationalities and we are committed to developing and sustaining a diverse work force. Learn more about us here . This Role is located in Houston, TX - In office 5x a week We are seeking a proactive and detail-oriented Data Support Engineer to join our dynamic Vision Data Engineering team in Houston, supporting mission-critical data pipelines in a fast-paced energy trading environment. As part of a global support team, you will provide Level 1 (L1) and Level 2 (L2) support, ensuring high availability, reliability, and performance of our data platforms. You will collaborate closely with application development teams, and business users across multiple regions to resolve and document incidents, manage service requests, and drive continuous improvement in support processes. This role offers the opportunity to work in a collaborative, global environment at the intersection of technology and energy trading, with significant exposure to business operations and the latest data platform technologies. Key Responsibilities: Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and resolution. Monitor data pipeline health, performance, and data flows using monitoring tools and dashboards. Respond to and resolve user queries, issues, and servic