Design Manager - JSM

Working at Atlassian Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. At Atlassian, Design is about creating clarity, connection, and joy in how teams experience our products. We are building a unified experience that feels seamless across every tool, so customers can stay in flow and get the most out of our platform. AI sits at the heart of how we work and what we ship. It is reshaping how teams collaborate, how services get delivered, and how designers do their best work. If you care about design that takes a systems view, and you are genuinely excited about what is possible with AI, we would love to meet you. Your future team In Jira Service Management, we are rethinking service management around the people who need help and the teams who provide it. For helpseekers, that means making it easy to ask for help wherever they are, across the channels and workflows they already use. We want to anticipate needs, take friction out of the way, and resolve issues before people even notice there is a problem. For service agents, we are designing experiences that help them work alongside AI, get to the right context quickly, and find the information they need to solve problems with confidence. We are looking for a Design Manager to help shape this future across service management and stretch these experiences into the wider Atlassian suite. This role suits someone who is comfortable in fast moving spaces, and who also knows how to scale proven experiences as they grow. You will bring strong business sense, real customer empathy, and the ability to connect customer problems to measurable business impact. You will lead a team that spans India and Australia, partnering closely with Product, Engineering, Research, and Content Design. What you will do Set a cle