Desktop Support Engineer I

You may know us as FIJI Water, POM Wonderful, JUSTIN Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change. The Desktop Support Engineer is a key member of our IT team, serving as the front-line support for employees across the business, including remote users. In this role, you’ll combine strong technical skills with excellent customer service to troubleshoot issues, keep systems running smoothly, and ensure our teams have the technology support they need to do their best work. This position will be working 5 days a week onsite at our Del Rey, CA office. Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc. Information System Hardware Configuration and Repair. Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization. Work with vendors to perform repairs as needed. Computer moves, adds & changes. Operating systems reloads. Install and configure software for The Wonderful Company based on the information systems policies and procedures. Assist with network administration including new user setup and removal, active directory moves, adds & changes, and windows general troubleshooting. Printer maintenance - moves, adds, changes, toner/ink supply management. Mobile device management Troubleshoot and configure handheld barcode scanners. Primary point of contact for helpdesk calls. Primary point of contact for chat support. Work Schedule: Flexible schedule (some nights/weekends for events/projects; Longer shifts during peak production may be required). 40+ hour a week shift and an on-call schedule. Extended Seasonal hours (night shift). A.A