Desktop Support Engineer

Vitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities to consumers and industry worldwide. In addition to its primary business of trading, Vitol is invested in infrastructure globally, with $10+billion invested in long-term assets. Vitol’s customers include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide. Revenues in 2024 were $331bn. Our people are our business . Talent is precious to us and we create an environment in which individuals can reach their full potential, unhindered by hierarchy. Our team comprises more than 65+ nationalities and we are committed to developing and sustaining a diverse work force. Learn more about us here . This Role is located in Houston, TX - In office 5x a week The Desktop Support Engineer will have responsibility for: Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers) Serve as the point of contact for third-party application support, including opening support tickets, communicating technical issues, coordinating troubleshooting efforts, and following through to resolution. Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc) Manage iPhone, computers, printers, scanners and other hardware Follow and maintain applications deployment via SCCM, Intune, other MDM applications Support and answer user’s questions in the AMER region as well as support and interact with global support teams Document standards and follow procedures Will be required to work beyond normal business hours and be on call C