Digital Banking Platform Administrator

Position Summary The Digital Banking Platform Administrator is responsible for developing, customizing, integrating, and supporting platform solutions that enable internal business workflows for consumer and treasury management products and services. This role implements and administers applications and platforms designed to automate client and back-office needs while facilitating collaboration across business units. The Digital Banking Platform Administrator leverages a range of technologies and applications and is accountable for release and change management across assigned platforms. Duties & Responsibilities Work with lines of business to identify ways to improve process execution and achieve operational efficiencies for treasury management products and services across workflow, origination, billing, core banking, digital banking, and related technology as assigned. Design, document, configure, test and deploy enhancements to assigned applications and platforms via the bank’s change management processes. Research changes and releases in upcoming versions of assigned platforms and other integrated applications. Partner with Consumer and Treasury Services leadership, Product Management, Implementations, and other internal departments on new initiatives and enhancements. Partner with core banking, payments, and integration teams to ensure seamless data flows, authentication, entitlements, and customer experience across systems. Optimize processes, deliver efficiencies, and manage integrations of assigned platforms. Troubleshoot user issues, establish user profiles and assist with business adoption of platform capabilities. Attend industry and product webinars; evaluate newly released functionality and related impact on workflow. Complete internal audits and testing of established key monitoring controls to manage reputational, financial and compliance risks. Analyze digital channel performance (adoption, engagement, funnel metrics, uptime, incident trends) and dri