Digital Commerce Application Support Engineer - Shenzhen

Purpose of Position The Digital Commerce Application Support Engineer will be responsible for maintaining the day-to-day stability, performance, and operational effectiveness of CASETiFY's digital commerce applications and connected services. The incumbent will work closely with e-commerce operations, product, engineering, infrastructure, data, customer service, and external vendors to investigate issues, restore services, and maintain reliable customer-facing operations. The incumbent is expected to understand direct-to-consumer (DTC) and e-commerce operations and possess a solid technical background in databases, SQL, application monitoring, system integration, and production support. This role will support CASETiFY's websites, mobile applications, mini-programs, and related back-end commerce platforms in a fast-paced and dynamic environment. Job Description Provide application and production support for CASETiFY's digital commerce platforms, including e-commerce websites, mobile applications, mini-programs, and related operational systems, Understand end-to-end DTC and e-commerce processes, including product setup, pricing, promotions, inventory, cart, checkout, payment, order processing, fulfilment, returns, and customer service, Monitor application health, transaction flows, APIs, interfaces, scheduled jobs, system performance, and operational alerts to identify and address issues proactively, Perform incident triage, assess customer and business impact, determine severity and priority, and coordinate resolution within agreed service levels, Use SQL and database tools to investigate data issues, validate transactions, support reconciliation, and identify root causes across integrated systems, Analyze application logs, error messages, API responses, monitoring alerts, and system records to diagnose technical and functional issues, Work closely with engineering, infrastructure, database, data, security, product, and business teams to resolve application issues an