Direct-to-Retail Support Associate

The Task At-Hand: Willie's Remedy+ retailers count on us after the order is placed - this role is how we show up for them. As the JuneShine Brands Direct-to-Retail Support Associate, you will manage inbound support tickets from licensed retail partners through our CRM platform, serving as a primary contact for retailer inquiries related to orders, products, and account support for Willie's Remedy+. In this role, you will collaborate with internal teams including sales, operations, and fulfillment to resolve issues efficiently while tracking support trends as the D2R channel grows. You will also help develop FAQs, canned responses, and SOP's while partnering with the CX Manager on reporting and process improvements to enhance the overall retailer experience. This one's for the problem-solver who's energized by a full queue and takes pride in getting every retailer to a resolution. [This role will only be posted until Friday, July 10th to ensure every application receives a thorough and timely review. We encourage you to apply early!] Who You Are: Natural communicator who thrives in a fast-paced, remote environment Passionate about helping people and able to stay calm under pressure while juggling multiple conversations and tasks Tech-savvy and highly organized Motivated by being part of a mission-driven team making a positive impact in the health and wellness space Energized by winning back frustrated customers and turning negative experiences into positive ones Please note, this is a part-time role (15-25 hours per week, Monday-Friday). What You'll Do: Handle inbound (Direct-to-Retail) D2R support tickets from licensed retail partners via our CRM Serve as the primary contact for retailer inquiries related to orders, products, fulfillment, and account support on behalf of Willie’s Remedy+ Coordinate with internal teams (sales, ops, fulfillment) to resolve retailer issues Manage all D2R operational issues within Shopify and Stord, including damages, missing items, ful