Director, Account Operations- REMOTE

At the American Cancer Society , we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. Provides strategic and operational leadership for Corporate Account Operations by overseeing a team of up to 10 Corporate Account Operations professionals while also directly managing account operations for a select group of high-value corporate accounts. Success in this role is demonstrated through strong team performance, consistent delivery of high-quality partner experiences, achievement of revenue retention and growth goals, and effective cross-functional alignment with sales and enterprise partners. This player-coach role strengthens organizational impact by scaling account execution excellence, developing talent, and maintaining direct engagement in key accounts that deepen corporate partner value. This is a remote/work from home role. ESSENTIALFUNCTIONS: Leads, coaches, and develops a team of up to 10 Corporate Account Operations staff, setting clear expectations, managing performance, building capabilities, and fostering a culture of accountability, collaboration, and continuous improvement (30%). Directly manages account operations for a select portfolio of high-value corporate accounts, ensuring successful execution of partnership commitments, proactive problem solving, strong customer satisfaction, and retention of strategic relationships (10%). Directs the execution of corporate partner programs and account operations across the broader portfolio to ensure consistent fulfillment, operational excellence, and alignment with organizational revenue and stewardship goals (15%). Establishes and monitors team processes, service stand