Director, Americas Field & Partner Operations

Rithum ™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As the Director of Americas & Partner Operations, this role is accountable for ensuring execution of Rithum ’s global Go-to-Market (GTM) strategy across the Global Partner & Alliance organization and the AMER region. Serving as a strategic partner to Regional Sales Leadership, the role drives alignment to priorities, reinforces operating rigor, and enables consistent performance against regional targets. In close coordination with Global Revenue Operations, this role leads the design and execution of core Sales Operations processes, ensuring scalability, consistency, and operational efficiency. The role provides data-driven insight into sales performance and trends, equipping leadership with clear reporting and actionable recommendations. It also plays a central role in annual and strategic planning cycles, including regional business planning and expansion initiatives. Responsibilities Serve as a core member of the Go-To-Market Leadership team for the Global Partner & Alliance team and the Americas region, managing a data-driven framework to guide organizational strategy and direction. Act as the operational engine for the Global Partner & Alliance team, building and maintaining the frameworks, processes, and reporting infrastructure needed to measure partner performance, track program health, and scale alliance activity across regions. Act as a pr