Director, GTM Finance

<p> <strong>Headquarters:</strong> Americas Remote </p> <h3>About <a href="http://customer.io/">Customer.io</a></h3> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p> <h3>About the role</h3> <p>Hi, my name is Diep Nguyen, VP of Finance here at <a href="http://customer.io/">Customer.io</a>, and I'm looking for a Director, GTM Finance to own our go-to-market P L end-to-end as we scale from $100M+ ARR today to $1B+ ARR in the future.</p> <p>We're hiring for strategic finance horsepower first: someone who builds models from a blank page, challenges assumptions, and earns trust with senior executives. Deep GTM fluency matters just as much — but for a strong finance generalist, that business partnership often shows up in the work rather than the title. You'll own our GTM P L spanning Sales, Marketing, and Customer Success, and build the team behind it.</p> <p>We're an AI-forward company: this role requires someone energized by using AI to reinvent how finance operates, not someone who merely tolerates the tools we hand them.</p> <h3>What we value</h3> <ul> <li><strong>Financial rigor over title-matching</strong> — we care more about how you've built and defended models than whether "GTM Finance" was ever your title.</li> <li><strong>AI as genuine practice, not a buzzword</strong> — we want concrete stories of AI changing an outcome, not familiarity with the tools.</li> <li><strong>Ownership from day one</strong> — you'll build and lead a team, not just execute analysis handed to you.</li> <li><strong>Directness with data</strong> — you challenge top-down assumptions with account-level evidence, even in uncomfortable conversations.</li> </ul> <h3>What you’ll