Director of Account Management

Position Overview We are looking for a Director of Account Management who can lead our account management team, build strong client relationships at the highest level, raise the standard of client communication, and help our clients clearly see the value of our work. The Director of Account Management owns the performance of the account management team and the health of our full portfolio of child care and early education clients. You will coach and develop Account Managers; set the standard for proactive, personalized client communication; step into escalations and high-stakes conversations; and help ensure every client has a positive experience and a clear reason to continue working with us. You will also drive team-wide results across renewals, upsells, testimonials, and client satisfaction, while building the playbooks, systems, and reporting that support long-term account growth. Compensation Salary Band: USD $4,000 to $4,500 per month, paid in USD. Performance Bonuses: Additional earning potential tied to team renewals, upsells, and client results. Why You Should Work Here Work That Matters: You transform lives by connecting families who need quality child care with the providers who serve them. Recession-Proof Growth: An established, fast-growing company that continues to thrive while many competitors struggle. Leadership That Has Your Back: A supportive, attentive team that answers your questions and helps you grow, professionally and personally. An Owner Who Shows Up: Our owner is actively involved in the business - not just a name on the door. Small-Team Feel: A friendly, tight-knit environment where you are a person, not a headcount. Remote-First Flexibility: Work remotely while staying connected to a fast-moving, collaborative team. Buffalo-area candidates may also have opportunities for occasional in-person meetings, strategy sessions, or team gatherings. Top-of-Market Pay: We pay above market because we hire the best and want to keep them. Train to Be