Director of Deployment, Field Communication

Job Description Director of Deployment, Field Communication Department Customer Operations / Field Delivery Reports To Chief of Staff (dotted line to CEO on deployment escalations) Location Remote (U.S.) — see Travel Expectations FLSA Status Exempt Role Summary The Director of Deployment, Field Communication owns the end-to-end post-sale deployment lifecycle for Mutualink ’s Field Communication products across our public safety, federal, and critical infrastructure customer base. This is a customer-facing delivery leadership role that translates closed-won opportunities into operational outcomes — on-time, on-spec deployments, accelerated time-to-value, and deployment-quality customer relationships that fuel renewal and expansion. The role sits at the intersection of Customer Operations, Sales, and Customer Success. The Director is the single accountable owner for Field Communication deployment delivery from contract handoff through customer acceptance, and partners with the VP of Growth on pre-close deployment scoping for fleet and federal opportunities. Performance is measured on deployment delivery KPIs and on the expansion Annual Contract Value (ACV) that high-quality deployments produce. Scope of Responsibility Deployment Delivery Lead end-to-end deployment of Field Communication solutions for SLED, federal, and enterprise customers, from contract handoff through customer acceptance. Build and continuously refine repeatable deployment playbooks across single-site, multi-site fleet, and tactical / Go-Kit form factors. Own deployment delivery Service Level Agreements: on-time / on-spec completion, customer sign-off, time-to-first-value, and time-to-full-adoption. Serve as the single accountable owner for deployment escalations spanning Engineering, Sales, and Customer Success. Customer-Facing Leadership Act as the senior Mutualink point of contact for the customer through deployment, including agency leadership, IT, and operational stakeholders. Run kickoff, stat