Director of Engineering (m/f/d)

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide , from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day . We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. We're 100 people , profitable , and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin. We're hiring a Director of Engineering to take operational leadership of our Engineering organization. You'll partner with the CTO on strategy, own people leadership across all engineering squads, and build the structures that let us scale. Who We Want Experienced engineering leader. You bring 5+ years of experience leading engineering teams in B2B SaaS or product-led companies. Seen scale before. You have a track record of stewarding a team through a scaling phase and seeing the breakpoints first-hand. Technically credible. You come from a strong technical background (former Senior+/Staff level), read code comfortably, and can follow and contribute to technical architecture discussions. Builder of strong engineering systems. You have built career frameworks, calibration systems, and performance management processes - and run them with consistency and discipline. Clear communicator and strategic operator. You are a strong communicator who turns strategy into clear quarterly objectives and