Director, Operations

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Applicants for this job have the flexibility to work remote from home anywhere in the United States. Position Purpose: Lead the development, coordination, and execution of operational strategies and process improvements across shared services to support enterprise and market‑level product growth, implementation, and performance objectives. Translates strategy into operating plans, facilitates cross‑functional alignment, and drives delivery of new operating models, processes, and capabilities that enable compliant, accurate, and scalable product operations. This individual will be a subject matter expert for the Duals Integration Office interfacing with our Enterprise Business Operation Services. Serve as a primary operational liaison between product leadership, shared services, and corporate partners to ensure alignment, timely decision‑making, and issue resolution across enterprise and market operations. Partner with shared services, market leaders, and product teams to define operational strategies, annual objectives, KPIs, and standardized operating procedures that support scalable execution. Support enterprise due diligence, integration planning, and operational readiness activities for product expansions. Monitor enterprise and market operational performance, identifying gaps, risks, and opportunities to optimize operations supporting assigned product. Evaluate operational performance using KPIs and ensure cost effective programs are developed and maintained throughout the business unit. Identify operational efficiencies and develop “best practice” workflows, process improvements, policies and procedures. Provide operational input into the development of new products and market