Director, Product Monetization & Pricing

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of a way to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Software is changing. AI, automation, and platform capabilities are transforming how customers buy and consume software, and traditional seat-based pricing is no longer enough. At Freshworks, we're rethinking how our products are packaged, priced, and monetized as our portfolio continues to evolve. We're looking for a senior individual contributor to help define that next chapter. This is a high-impact role where you'll partner closely with Product, Product Marketing, Finance, Sales, Revenue Operations, and Engineering to design modern monetization strategies, launch new commercial models, and help shape how customers experience value across the Freshworks portfolio. From early product discussions through market launch, you'll own pricing initiatives end-to-end while helping define the future commercial strategy for one