Director, US Patient Services Operations

Overview Alnylam (Nasdaq: ALNY) is delivering on a bold vision to turn scientific possibility into reality, with a robust RNA interference (RNAi) therapeutics platform. As the pioneer in RNAi and the leading RNAi therapeutics company, we are dedicated to translating breakthrough science into transformational medicines to help as many people as possible. Reporting to the Senior Director, US Patient Services Operations Lead, the Director, Program Delivery is responsible for the leadership, execution, and optimization of day-to-day operations supporting of the US Patient Services team across patient access, affordability, and service delivery. This role ensures seamless coordination between internal teams, external vendors, and cross-functional partners to deliver a high-quality, compliant patient and provider experience. This individual will have three direct reports. This position will report to the Senior Director, Patient Services Operations Summary of Key Responsibilities Maximize operational efficiency using available data, on the ground learnings, and market research while optimizing both internal and external service partner measures Execute ongoing audits of launch analytics and reporting for Alnylam Assist, Field Reimbursement and Channel functions and ensuring appropriate data capture in custom CRM Design and build of new dashboards to support ongoing and future product launches Delivery of all financial services programs offered by Alnylam Assist Surveilling competitive marketplace for new patient-facing and HCP initiatives and external customer service offerings Conceive, develop and implement internal and external programs that drive resolution of complex issues (e.g., prior authorization issues, coordination between Alnylam Assist and channel distribution partners, need for additional patient or healthcare provider education and associated collateral, etc.) Ensuring internal and external stakeholder satisfaction of US Patient Services and through regular