Director, VSL Customer Success

Job Location: US, Remote. Candidate must work and reside within the US. Job Overview: Voyager Sopris Learning is seeking a strategic and results-oriented Director of Customer Success to drive the strategy and execution of a unified customer experience across onboarding, implementation, and long-term success. This role is accountable for ensuring districts achieve effective adoption, sustained engagement, and measurable impact on student outcomes. This leader will bring together customer success, professional learning, and product enablement into a cohesive strategy that supports both customers and internal teams. The role requires a deep understanding of K–12 environments, the ability to translate customer needs into scalable solutions, and the leadership to drive alignment across the organization. The ideal candidate will: Bring a deep understanding of K–12 education environments, with the ability to connect classroom realities to district-level priorities and decision-making Demonstrate a strong balance of strategic thinking and hands-on execution, with a proven ability to lead initiatives from concept through implementation Be highly skilled in building trust and long-term partnerships with district leaders, administrators, and educators Have a proven background in professional learning and implementation, with the ability to translate training into measurable outcomes Leverage data, customer insights, and usage trends to inform decisions, improve performance, and drive customer success outcomes Operate with a customer-first mindset while aligning efforts to organizational goals, including retention, expansion, and overall customer value Be an effective cross-functional leader, capable of influencing Sales, Product, Marketing, and Research through clear communication and actionable insights Demonstrate effective ownership and accountability, with the ability to navigate complex challenges and drive solutions in dynamic environments Manage with a continuous improv