Document Management and Archiving Support Analyst

Company : enGen Job Description : JOB SUMMARY ***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)*** The Associate Technical Analyst is responsible for the operational support, maintenance, enhancement, and troubleshooting of enterprise content management and information governance applications. This role supports critical business and clinical systems, including document imaging, records management, workflow automation, patient safety reporting, and healthcare integration platforms. Working closely with business stakeholders, vendors, infrastructure teams, and application support teams, the analyst helps ensure system stability, performance, data integrity, and regulatory compliance. Under the guidance of senior team members, the Associate Technical Analyst provides day-to-day support for applications such as Sovera, Datacap, RLDatix (RL6), Corepoint, and related technologies. Responsibilities include monitoring and resolving technical issues, supporting system upgrades and implementations, participating in testing and validation activities, maintaining technical documentation, supporting integrations and data workflows, and contributing to continuous improvement initiatives. This role also supports enterprise application archiving and information lifecycle management efforts by assisting with the migration and retention of documents and records from legacy applications into the organization's strategic document management platform, Sovera. Responsibilities include data validation, document and metadata mapping, testing, and ensuring compliance with retention requirements to support application decommissioning and the preservation of critical business and clinical information. The ideal candidate possesses strong analytical, problem-solving, and customer service skills, along with the ability to collaborate effectively across technical and business teams in a complex healthcare environment. This position provides opportunities to develop techni