Documentation Engineer

ABOUT THE TEAM: The Developer Experience (DevX) team supports customers integrating and using Talon.One. The team is responsible for the product docs, developer docs, in-product UX copy, and the technical infrastructure behind the docs platform. Our primary audience spans two groups: marketing users operating the product (campaign managers, loyalty managers), and backend engineers integrating our APIs. We use the docs-as-code approach. The content lives in GitHub and the documentation website runs on Docusaurus. The API reference is generated from OpenAPI specifications. We are looking for a Documentation Engineer to help us extend our documentation platform and write new documentation for our customers. You will sit within the DevX team and work with Product teams. You write code and build tooling, and you also write documentation: reference content, integration guides, and developer-facing copy that no automation can produce to the right standard. ONCE YOU ARE HERE YOU WILL: Write reference documentation, integration guides, tutorials, and product documentation Work in tandem with our current documentation engineer to find new ideas and solutions to current challenges Co-own the pipeline from OpenAPI spec to published API reference: validation, transformation, and deployment Build and maintain the scripts and CI jobs Reduce manual work for the technical writing team through tooling and process improvements Make deliberate decisions about how documentation is structured for AI agent consumption, not only human readers Contribute to OpenAPI spec quality by working with writers and engineers on field naming, example coverage, and schema structure WHAT WE NEED YOU TO BRING TO THE TABLE: Developer empathy. You approach and write docs to increase an integrating engineer’s efficiency. You can produce clear, accurate content, not just tooling around it You can write code without AI as a crutch. You write scripts, debug error output, and ship working solutions independentl