Dutch Financial Technology | 2K Welcome Bonus Remote

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries! 🌍 We are offering a great work experience in Lisbon, Portugal for a role as a Dutch Insurance Specialist. Why a Dutch Insurance Specialist role is great for your professional and personal development: • Live in Lisbon, Portugal and embrace multicultural experiences • Represent a global brand • Fast-track career development opportunity How your day-to-day in this role would look like: • The agents will handle inbound and outbound calls for customer support and collection efforts, using voice and written channels for the company's customers. • Payment negotiation • Assisting with funding of account • Research and resolve collections-related inquiries via phone. • Education of history of account and product • Explaining the company's protections policy (only for products with protections) • Advising customer how to manage funding transactions • Supporting and tagging vulnerable customers • Insolvency support • Securing a commitment / promise to pay from the customer as a subsequent date • Taking action on an account • Arranging a call-back at a later time or date, when more convenient for the customer • Forwarding/transferring customer to an alternate team, such as Customer Service • Updating the company' systems with basic notes regarding call outcome, for reference or for use by other teams Requirements What We're Looking For Native or fluent Dutch (C1/C2). English level B2 or higher. Excellent communication and customer service skills. Positive attitude and problem-solving mindset. Ability to work in a fast-paced international environment. Benefits Why You'll Love This Opportunity €2000 total Welcome Bonus. Relocation package including shared accommodation for up to 12 months. Monday to Friday schedule with we