E-Commerce CRO Project Manager

We're an E-commerce CRO agency working with 8-9 fig businesses in US and Europe. We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks. Tasks One sentence: Keep clients happy by being the best communicator in the room. - You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year. - You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy. - You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised. - You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes. Requirements 1️⃣ Skills We Expect Experience in e-commerce, CRO, or agency work Familiarity with Shopify, Klaviyo, or Google Analytics Basic understanding of A/B testing and conversion optimization Comfortable working across time zones (we work with US-based clients) Use AI and is comfortable with using AI and experimenting with AI 2️⃣ Who You Are Experience and background don't matter as much as the following traits: Relentless Communicator You over-communicate. You follow up. You never assume. You make sure everyone is on the same page, even when it feels redundant. Detail-Obsessed You catch the small things. You notice when something is off. You do not let details slip through the cracks. Proactive Problem Solver You do not wait for problems to escalate. You see them coming and address them before they become fires. Client-First Mindset You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of. Fast Learner You pick things up quickly. You do not need h