eCommerce Business Analyst & Project Coordinator

Channel Operations Own the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings — accuracy, availability, and completeness. Coordinate product onboarding, updates, and deprecations across all three channels: pricing, SKUs, entitlements, descriptions, and media assets. Manage private offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfillment, and post-sale handoff to Customer Success. Liaise with AWS/Azure partner teams on listing certification, metering integration, and marketplace program requirements. Project & Delivery Coordination Maintain a consolidated project tracker (Jira) across all active eCommerce initiatives — launches, integrations, catalog changes, and process improvements. Run sprint planning, status meetings, and async standups; surface blockers early with clear context and a proposed path to resolution. Author and maintain RAID logs, decision records, and stakeholder updates throughout delivery. Coordinate UAT cycles: define test cases, assign testers, consolidate results, and own sign-off. Drive process automation with an AI-first mindset — identify repetitive workflows and lead their automation using available AI tooling, including Claude Enterprise. Business Analysis Elicit, document, and validate functional requirements for eCommerce initiatives: listings, checkout flows, entitlement logic, pricing models, and integration changes. Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams that Engineering and QA can act on without clarification loops. Map end-to-end data flows across the commerce stack — Webstore → NetSuite ERP → AWS/Azure metering APIs — and document integration gaps with proposed solutions. Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements: metering, SaaS contract integration, and private offer mechanics. Reporting & Cross-functional Collaboration Produce weekly and monthly status reports for Business Apps