EM - Bilingual Chat & Text Specialist

What you’ll do: In this position, the Call Center Crisis Specialist will provide remote (from home) crisis chat & text interventions for chatters to the suicide hotline. Additionally, forthe receivedcalls, theywill make appropriate referrals for available services. *Must pass verbal and written Spanish Language Proficiency Test.* Essential Responsibilities: Answer all chats & texts ina timely and professional manner while meeting agency goals of efficiency and customer satisfaction. Effectively assess clinical situations and needs of all chatters. Provide safe and effective clinical interventionstoall chatters.  Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to the appropriate program(s)with all required information ina timely manner. Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others. Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.  Will be required to work beyond his/her shift with no advance warning if thecrisis situationwarrantsor ifrequiredpaperwork is not complete at the end of the shift. Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required. Assist the clinical coordinator in training new staff. Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor. Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request. What you’ll provide: Bachelor's Degree in Psychology, Counseling, Social Work, or a directly related field. Crisi