Engineer II, Field Software

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job’s Mission As a Field Software Engineer at ASM in our Sales & Service function based in Korea, your mission is to become a trusted technical expert supporting the installation, maintenance, and optimization of ASM's advanced semiconductor equipment. With structured onboarding and mentorship, you’ll contribute to ensuring our tools perform at the highest standards while developing hands-on experience in a highly dynamic, customer-facing environment. What You Will Be Working On Support SW Design Engineers in development, testing, deployment, maintenance and improving software for our semiconductor manufacturing equipment Able to triage mechanical, electrical and software bugs Responsible to manage escalation calls with SW team and customers at local level Work with QA / Support team to add replicated bugs to regression Work with customers to write correct specs for features and help with fixing bugs and develop small features if possible Investigate & troubleshoot both internal and external inquiries, questions and problem reports. Offer problem analysis, solutions, or alternatives because of these investigations. Participate in system design teams. Be the eyes and ears of the customer, align on priorities Work with customers to upgrade tools to the latest SW version and help with the qu