Engineer II, Global Product Support

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Key Responsibilities Responsible for overall system performance of SiC CVD products at our customers to achieve high customer satisfaction. Resolve customer issues. Find containments fast, then drive structural solution and implementation. Responsible for IQ performance and improvement of released products. Collect and analyze and report system performance data and define improvement plants. Support customer SiC CVD hardware development (both new development and CIP - continuous improvement projects) Drive ASM SOP’s and protocol, able to guide co-workers Maintain and enhance procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks. Work responsibly with all ASM resources and departments in a multifunctional and high-paced atmosphere independent of supervision on highly complex problems Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s through a documented procedure. Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums. l Have a safety-first mentality Travel Be willing to travel domestically and internationally as required, typically 30-40%Travel Education Master’s or bachelor’s Degree in engineering discipline 5-10 yea