Enterprise Account Manager - Northeast

Compensation: $100,000 - 130,000 per year Must reside w/ in Territory - PA, NJ, up through NY and New England. The Enterprise Account Manager (EAM) is responsible for managing service, support, account expansion, account management and ongoing relationship development in conjunction with our Enterprise Solutions Executives for Ambry’s existing institutional client base. The EAM will complement the needs of multiple departments, share ideas, optimize solutions and programs for institutional clients. The Enterprise Account Manager works closely with clients, commercial sales and implementation to optimize client success with the CARE product in addition to service and support for other current and future Ambry products. Collaboration within Ambry’s Sales team is essential for success within this role. Collaborating peers include but are not limited to Account Executives, Area Sales Directors, Field Implementation Managers, Technical Implementation Managers, IT, Software Development, Enterprise Solutions Executives, Enterprise Sales Directors, Marketing and Genetic Science Liaisons. Duties and Responsibilities: Manage, monitor and execute account management within existing institutional client accounts, to drive sustainable and reproducible growth and revenue (User Engagement and Adoption, Workflow Revisions, Integration Build Out, Training, Operational and Clinical Efficiencies, etc.) Collaborate with institutional clients on VOC for IT and Software Development of CARE solution Collaborate with marketing on establishing KOL’s, Clinical Research, Testimonials and Marketing Outreach Ensure clients have a strong, layered (multiple levels of Ambry engaging the customer where appropriate), and trouble-free experience with Ambry products and services In partnership with the ESE and/or AE, ensure customers are aware of relevant product updates and new products/services Collaborate with ESE, AE and ASD to establish CARE Steering Committee, within institutional clients to set