Enterprise Customer Success Manager

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Poland, we operate across North America, EMEA, and Australia. Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. A little about you... Bachelor’s degree or relevant experience. Demonstrated experience retaining and growing global, enterprise customers in a Customer Success Role (SaaS experience preferred). Experience in Project Management, influencing and aligning internal stakeholders to achieve customer outcomes. Advanced knowledge of Customer Success concepts, processes and techniques including customer interaction, escalation, retention strategies, opportunity identification and qualification). Knowledge of customer success systems. Advanced Knowledge/use of MS365 tools . About the role... Build meaningful and trusting relationships across complex, multi-divisional, multi-geographic organizations. (relationships with numerous stakeholders in each organization with distinct needs and unique challenges must be skillfully managed). Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding. Plan and engage in regular strategic interactions with customers where the customer realises value from the interaction and where we gain insight to future opportunity. Maintain alignment on outcome