Enterprise Relationship Manager - Call Centers

LOCATION: US -Remote THE ROLE: The Enterprise Relationship Manager (ERM) will be a highly motivated individual responsible for managing a targeted number of large, named accounts in the Call Center/BPO space, with greater than 15,000 employees in order to achieve and exceed sales targets. This position will be responsible for the management and growth of specific named accounts, developing C-level relationships, selling deep and wide, and key requirements related to a high-performance sales organization. TASKS AND RESPONSIBILITIES: Effectively deliver the IGEL value proposition, demonstrating an understanding of the solution and individual products. Manage customer expectations and contribute to a high level of customer satisfaction. Use forecasting and pipeline management to manage sales growth. Meet monthly, quarterly and annual sales targets. Use our Microsoft CRM application to develop and utilize professional account management and follow-up procedures. Attend local marketing events as appropriate. Become the primary contact person within your enterprise accounts while working closely with your colleagues, Inside Sales Representatives, Channel Managers and Sales Engineers. Develop a sustained pipeline of accounts by actively prospecting via networking, marketing lead follow-up, and personal relationships to independently close contracts. Appropriately engage management and subject-matter experts in the sales cycle. Present territory plan reviews, weekly forecasting reviews, and quarterly sales reviews to the executive team. Building and maintaining strong business relationships with senior level executives. EXPERIENCE AND QUALIFICATIONS: Strong track record in penetrating / closing new accounts, planning and managing territory resources, leveraging channel partners and exceeding revenue goals. Proven history of sales overachievement; a demonstrated rolodex of multiple levels of contacts in regional accounts; the ability to close complex software and services tr