Environment Management Team Member

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Application Operations, Communication, Environment Management Certifications: None Experience: 3 + years of related experience US Citizenship Required: No Job Description: Environment Management partners with business and technical teams to ensure DEV, SIT, and CAT environments are available, secure, and ready for stakeholder use. The role coordinates environment maintenance, including patching, upgrades, and planned outages while maintaining key technical artifacts (architecture diagrams, NCRB documentation, and system/network specifications). The lead uses GitHub/Copilot and DevSecOps practices to drive automation and AI-assisted analysis, improve reliability, and proactively identify operational efficiencies and cost-reduction opportunities across cloud usage and supplier services. MEANINGFUL WORK AND PERSONAL IMPACT: Lead cross-team coordination to keep DEV/SIT/CAT environments available, stable, and release/test ready. Manage environment change activities (configuration, refreshes, access, deployments) following governance/compliance processes. Create and manage ServiceNow requests/incidents through closure; open/track vendor support cases (e.g., Google, Oracle) and drive timely resolution. Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams; track schedules, testing, and risks/escalations. Own critical incident management for high-severity outages (triage, communications, restoration, post-incident actions). Maintain key technical artifacts: architecture diagrams, system/network specs, and NCRB documentation; ensure accuracy and currency. Ensure effective monitoring/alerting (ESM coordination; Splunk dashboards/alerts), analyze trends, and improve reliability. Identify and implement