ESS Team Analyst

Overview: Team Overview Enterprise Scheduling Services manages the automation of job processing for M&T’s distributed applications. Activities include the migration of job definitions and processing schedules with the mission of providing efficient, centralized technical support for all new and existing jobs through the following services: ​ Standards: Definition of job syntax and access standards.​ Quality Assurance: Perform reviews of job definitions to ensure accuracy before movement into production. Also, in collaboration with application teams, the setup, testing and review of job execution in the non-production environments.​ Production Migrations: Movement of job definitions as well as the scheduling requirements into production.​ Incident Resolution: Research and correct processing errors as required.​ Application Upgrades: Perform configuration and implementation activities for the scheduling application upgrades, as well as supporting technologies. Disaster Recovery: Provide technical assistance for preparation, testing and support. Job Description Overview: Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware/software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners. Primary Responsibilities: Respond to and resolve Service Desk escalations based on outcome of previous incidents. Create/document procedures for work orders and request-based tasks. Respond to and resolve identified technical incidents requiring problem-solving; analyze and isolate the issues. Use diagnostic tools to troubleshoot issues. Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occ