EUC Engineer

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise. Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024. Why Join Us? Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions. Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy. Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance. Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment. The EUC Engineer (Deskside) is a senior, hands-on role responsible for keeping Lendi Group’s brokers and corporate staff productive by owning complex end‑user technology incidents, requests and office technology. The role acts as the last line of escalation from L1/L2 support (Manila and local), delivers high‑quality onboarding and offboarding experiences, and maintains the health of devices and in‑office tech across our sites. Beyond day‑to‑day support, this role plays a key part in how the EUC function modernises: identifying opportunities for automation, using AI‑native tools in everyday work, and helping to improve processes so issues are resolved faster and with less friction. Key responsibilities L3 Deskside / EUC Escalations Act as the primary L3 escalation point for complex EUC and Deskside incidents across Windows, macOS, mobile devices, collaboration tools, AV systems, printers, and