EverHealth - Principal Product Manager (Remote, US)

Principal Product Manager, Practice Operations —DrChrono Mission Reduce administrative burden inDrChronoby 50% in 2026 — fromroughly 8minutes per visit to under 4 — by reimagining the workflows that surround the visit and helping teams deliver measurable outcomes for practices. What you own TheDrChronooutcome: reduce administrative time per visit from ~8 minutes to <4 minutes. The core workflows around the visit: Message Center, patient portal, scheduling, intake, reminders, follow-up, and administrative task management. The product strategy, sequencing, and quality bar for reducing practice burden across these workflows. The measurement system that proves whether we are actually saving time. Whatyou’lldo Lead discovery withDrChronopractices to understand where work gets stuck, where staff lose time, and where patients can self-serve. Reimagine the Message Center so teams can prioritize, route, respond, and close the loop faster. Help deliver a modern patient portal that reduces calls, messages, manual intake, and routine front-office work. Improve scheduling and administrativeworkflowsso common tasks are simpler, faster, and more automated. Partner deeply with design and engineering to shape product bets, write crisp requirements, define acceptance criteria, and test real workflows. Use data and customer evidence toidentifythe highest-leverage opportunities, not just the loudest requests. Align support, implementation, sales, and customersuccessso launches are understood, adopted, and measurable. Establish clear metrics: administrative minutes per visit, message resolution time, portal adoption, scheduling conversion, task completion time, support burden, and staff satisfaction. Howyou’llbe measured Administrative burden reduced from ~8 minutes per visit to under 4. Faster message triage, routing, response, and resolution. Higher patient portal adoption and more routine work completed without staff intervention. Scheduling and admin workflows require fewer clicks,