Executive Administrator

Executive Administrator Reports to: COO Works closely with: Finance, Communications Schedule: Part-time, approximately 15-20 hours per week Location: Remote (Colorado Springs, Colorado area preferred) Position Scope: This role provides high-level administrative support to organizational leadership while serving as a key point of contact for donors, partners, and general inquiries. This role ensures effective office operations, maintains accurate donor records, supports donor stewardship efforts, coordinates organizational communications, and assists with events and special projects. The position requires strong organizational skills, excellent communication, attention to detail, and a commitment to advancing Communitas’ mission through exceptional service and stewardship. Principal Duties & Responsibilities: Administrative Support Provide administrative assistance and support to the COO/Co-CEO. Manage the office phone system (Virtual PBX) and assist with general office communications. Monitor the office email inbox, ensuring messages are reviewed, organized, and forwarded to the appropriate recipients in a timely manner. Format and distribute Board document packets. Check and process incoming mail regularly, including scanning and forwarding documents to the appropriate recipients. Assist with organizing and coordinating events and other organizational activities. Donor Relations & Customer Service Support Serve as a primary point of contact for Communitas donors and general inquiries, providing responsive and professional customer service. Answer incoming calls from donors and general callers, serving as the Communitas operator. Respond to online inquiries from donors and other individuals. Maintain donor records by processing database updates and adjustments. Monitor declined transactions within the credit card processing system (currently Amplify), notify donors of declined gifts, and provide instructions for resolution. Follow up with donors or missionaries rega