Experience Strategy & Transformation Lead

Become a part of our caring community The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes. This role operates within the Product Delivery organization and partners closely with Product, Technology, Operations, and Business stakeholders to design, deliver, and continuously improve consumer and customer experiences. The Experience Strategy & Transformation Lead for the Specialty Product Delivery Organization focuses on end-to-end delivery, capability design, and operationalization of experience strategies, while contributing to business architecture artifacts that align customer journeys, products, platforms, and operating models. Advises executives to develop functional strategies on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Key Responsibilities Experience Strategy & Delivery Execution Lead the execution of experience transformation initiatives aligned to Group Specialty product strategies and enterprise experience standards. Translate experience strategies and target-state visions into prioritized product roadmaps, epics, and features. Partner with Product Managers and Delivery Leads to ensure experience outcomes are embedded in agile delivery plans and PI commitments. Drive continuous improvement through customer insights, journey analytics, and post-release learning. Collaborates and works regularly with Professional Level, Lead/Manager and Director roles across Business and IT Business Architecture & Capability Enablement Contribute to business architecture by defining and maintaining: Experience capability maps Value streams and customer journey