Facilities Manager - Scalable FM

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facility Manager – JLL What this job involves: The Facility Manager serves as the primary interface between our clients, account teams, and service providers to ensure superior delivery of facilities services. You will resolve issues and conflicts quickly and efficiently while maintaining the highest degree of customer service. This role requires strong organizational skills, the ability to prioritize multiple tasks, effective management through stressful situations, and development of lasting customer relationships. Your responsibilities include liaising with contractors, coordinating maintenance and operations, supporting effective delivery of contracted services, and managing occupancy services and administration. NOTE: While this role is virtual, location must be in Canada. What your day-to-day will look like: Act as the single point of contact for daily FM services across single or multiple sites, coordinating delivery of maintenance and repair services for assigned Customer facilities Matrix-manage technical, administrative, and delivery staff with overall responsibility for performance of all resources deployed within FM scope Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices Manage corrective and reacti