Facilities Specialist

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Specialist, Facilities, is responsible for the installation and maintenance of burglar and fire alarms throughout the company. This position reports to the Associate, Facilities – Alarm Systems, and manages responsibilities and remote work related to all burglar and fire alarm systems in the company and their components. The scope of this role includes burglar and fire alarm installations, upgrades, and additions. Communication with and providing instruction to store personnel is also central to this role. Other primary functions include daily work order follow-up and scheduling for repairs. This role also performs other duties as assigned. What You Will Do Conduct day-to-day fire and burglar alarm repairs, ensuring timely completion and minimizing system downtime. Assess the status of protective systems and determine watch needs for systems not operating at 100% functionality. Assist in processing alarm work order tickets, provide feedback to Macy’s Stores Operations Center operators on ticket actions, and troubleshoot alarm system communications (phone lines, cell, and network). Communicate with store leadership regarding systems and related issues. Follow up with third-party providers on repairs, installations, and additions. Support leadership direction and embrace change. Execute additional responsibilities as directed. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with coll