Facilities Support Manager

Welcome to Destination Pet . We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! The Facilities Support Manager is responsible for supporting the repair, maintenance, and overall facility needs of an assigned portfolio of approximately 40–50 Destination Pet locations. This role serves as a primary point of contact between center operations, vendors, and internal business partners to ensure facility issues are addressed safely, efficiently, and cost-effectively. The Facilities Support Manager will typically manage approximately 150–200 active work orders on a continuous basis and must be able to effectively prioritize competing repair, maintenance, project, and emergency needs across multiple locations. This position requires strong judgment, organization, communication, technical curiosity, financial awareness, and the ability to independently drive facility issues from initial identification through resolution. We are looking to add a FacilitiesSupport Manager to our team! LOCATION: Remote (preferred central or mountain time zones candidate) REPORTS TO : Vice President of Commercial Excellence PAY: $70,000 - $85,000/ annually Depending on Experience CORE RESPONSIBILITES: Work Order & Portfolio Management Manage the day-to-day facility needs of an assigned portfolio of approximately 40–50 locations and maintain oversight of approximately 150–200 active work orders. Manage repair and maintenance requests submitted through Flow Path (CMMS) from initial submission through completion. Review and prioritize service requests based on scope, urgency, life safety, animal welfare, business continuity, operational impact, and financial exposure. Coordinate troubleshooting, vendor dispatch, estimates, approvals, scheduling, repairs, and follow-up. Provide remo