FCM - VIP After-Hours Emergency Corporate Travel Consultant - Remote, USA

VIP After-Hours Emergency Corporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. To learn more about FCM please click HERE About the Opportunity We're seeking an experienced VIP Corporate Travel Consultant to join our Emergency Customer Care (ECC) team, delivering white-glove, personalized service to C-Suite executives and high-profile clients during after-hours, overnight, weekend, and holiday periods. This role is uniquely designed for a seasoned travel professional who thrives in high-pressure situations and understands that for our VIP clientele, exceptional service never sleeps. As a VIP Emergency Customer Care Consultant, you will manage urgent and complex domestic and international travel requests, including air, hotel, car, and ground transportation, via Sabre GDS, while maintaining the highest standard of professionalism, discretion, and client satisfaction. You will serve as a trusted advisor and first point of contact when our most valued clients need assistance the most. Before you begin your role, you will complete a four-week paid training program designed to boost your industry knowledge, train you on contract airfares, and sharpen your Sabre skills, ensuring you are fully equipped to deliver the VIP experience our clients expect around the clock. **Please note that this is a remote after-hours position that requires working overnights, weekends, and holidays** This position requires flexible hours and shift availability as determined by business need and client call volume. Key Responsib